Terms of Service – Utopia Tints Ltd

Last updated: September 11th 2025

Company Details

Utopia Tints Ltd
Unit 1, Dragonville Industrial Park, Durham, DH1 2XJ
Phone: 0191 367 0011
Website: https://www.utopiatintsnortheast.co.uk
Privacy Policy: https://www.utopiatintsnortheast.co.uk/privacy-policy

Deposits Policy

  • A minimum deposit of £20 is required to secure your booking. Larger jobs may require a higher deposit, agreed at the time of booking.

  • Deposits secure time in our diary and cover preparatory costs.

  • If you need to cancel, please call us on 0191 367 0011 at least 48 hours in advance. Cancellations made after this period will result in the deposit being non-refundable.

  • If Utopia Tints Ltd cancels your booking (e.g. due to staff illness), your deposit will be refunded in full.

Warranty & Travel Costs

  • Window tinting workmanship is covered by a lifetime warranty.

  • All other services (wraps, dechroming, wheel refurbishment, etc.) are covered by a 12-month warranty, unless otherwise stated at the time of booking.

  • Warranty work will involve re-doing the job only. Refunds will only be considered if we are unable to resolve the issue after three separate attempts.

  • Fuel and travel costs are not covered under warranty. If you need to return to us for warranty work, travel expenses remain your responsibility.

Paintwork & Vehicle Condition Disclaimer

  • Customers must understand that non-factory paintwork, body repairs, and older parts may be weaker than original manufacturer finishes.

  • During installation of wraps, dechroming, or tinting, paint, lacquer, or parts may fail if they were previously repaired or not to factory standard.

  • Utopia Tints Ltd cannot accept responsibility for any such failures, as these are outside of our control.

  • By proceeding with the booking, you acknowledge and accept this risk.

Wheel Refurbishment Disclaimer

  • Refurbishment Quality: Wheel refurbishment restores appearance but does not make wheels new. Minor imperfections may remain.

  • Additional Repairs: Buckled or cracked wheels may require straightening or welding at extra cost.

  • Diamond Cutting: Wheels that undergo diamond cutting are provided with a six-month warranty. Pattern variations may occur, particularly if the wheel was previously buckled or refurbished.

  • Powder-Coated Finishes: Standard powder-coated refurbishments are covered by a 12-month warranty.

  • All work is carried out to the highest standard possible within the limitations of the wheel’s existing condition.

General Terms

  • By booking with Utopia Tints Ltd, you confirm that you are over 18 years old and legally able to enter into this agreement.

  • These Terms apply to all customers of Utopia Tints Ltd and form the entire agreement between us.

  • We may update these Terms from time to time. Continued use of our services after updates constitutes acceptance of the revised Terms.

Limitation of Liability

  • Utopia Tints Ltd will not be liable for any indirect or consequential losses, including but not limited to loss of use, profit, or travel costs.

  • Our total liability for any claim shall not exceed the amount paid for the specific service.

  • Nothing in these Terms limits our liability for death or personal injury caused by negligence, or any liability which cannot be excluded by law.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Us

If you have any questions about these Terms and Conditions, please contact us: