Privacy Policy

Last updated: 11th September 2025

Who We Are

Utopia Tints Ltd (“Company”, “we”, “our”, “us”) is a company registered in England and Wales.
Company number: 11851873
VAT number: 358 5050 89
Registered office: Unit 1, Dragonville Industrial Park, Belmont, Durham, DH1 2XJ
Phone: 0191 367 0011
Email: info@utopiatints.co.uk

We are committed to protecting your privacy and handling your personal data transparently, securely, and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following information when you use our services:

  • Contact details: name, phone number, email address, postal address, contact preferences.

  • Booking details: vehicle registration, make and model, and details of services requested.

  • Payment information: payments are processed securely via third-party providers Stripe and PayPal. We do not store full payment card details.

  • Marketing preferences: if you opt in to receive marketing communications.

  • Automatically collected data: IP address, browser type, device information, usage data (via cookies and analytics tools).

How We Use Your Information

We use your personal information for the following purposes:

  • To manage and fulfil your bookings and enquiries.

  • To process payments via Stripe and PayPal.

  • To provide customer support and aftercare (including warranty claims).

  • To send updates, promotions, and marketing communications (only if you have opted in).

  • To comply with legal and regulatory obligations.

  • To maintain and improve our website and services (analytics, cookies, performance monitoring).

Legal Bases for Processing

We process your personal data only when we have a lawful basis under UK GDPR, which may include:

  • Contract: to provide the services you have booked with us.

  • Consent: where you have opted in for marketing communications.

  • Legal obligation: to comply with tax, accounting, and regulatory requirements.

  • Legitimate interests: to improve our services and customer experience.

Sharing Your Information

We will never sell your personal information. We may share limited data with:

  • Payment providers: Stripe and PayPal, to process your transactions.

  • Service providers: trusted IT, hosting, and marketing partners who support our operations.

  • Legal/regulatory bodies: where required by law.

Cookies & Tracking

We use cookies and similar technologies to improve site functionality, analyse traffic, and personalise your experience. You can manage or disable cookies in your browser settings. Some parts of the website may not function correctly if you disable cookies.

How Long We Keep Your Information

We keep your data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, and tax requirements. Typically:

  • Booking records: up to 2 years.

  • Payment records: up to 7 years (HMRC requirement).

  • Marketing data: until you withdraw consent.

Your Rights

Under UK GDPR, you have the following rights:

  • Access to the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (where legally possible).

  • Restrict or object to processing of your data.

  • Request data portability to another provider.

  • Withdraw consent at any time (for marketing communications).

If you wish to exercise any of these rights, please contact us at info@utopiatints.co.uk.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Data Security

We use appropriate technical and organisational measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security of data transmitted online.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “last updated” date.

Contact Us

For any questions about this Privacy Policy or how we handle your personal data, please contact us:

Utopia Tints Ltd
Unit 1, Dragonville Industrial Park, Belmont, Durham, DH1 2XJ
Phone: 0191 367 0011
Email: info@utopiatints.co.uk